Building sustainable relationships with its clients and delivering quality, efficient and cost-effective services is one of CTEEP’s key concerns. The Company has a Quality Management System based on the ISO 9001:2000 standard to be recognized by its clients for providing excellent electricity transmission services.

In 2012, CTEEP’s client base included 16 distributors, 32 generators, 12 transmission companies and 7 free consumers and self-producers, stakeholders with which the Company has a close relationship so that it will get to know their needs, going beyond the provisions in their connection contracts and operator agreements. The Company has also encouraged the integration of free consumers to the energy grid by offering operation and maintenance services tailored to their needs (GRI EU3)

Client Management

The Company regularly conducts a Client Satisfaction Survey designed to help it improve client management. The survey is carried out with uneven periodicity since it is connected with company and market issues. It was last conducted in 2010. (GRI PR5)

In 2012, the Company organized a workshop for managers and heads of departments involved in Client Management to develop improvement plans based on clients’ expectations, needs and concerns identified by the latest survey.

One of the client management tools that the Company uses is the Client Management Improvement Plan, which involves online communication channels, such as the Transmission Grid Access System, which allows agents to access the transmission system. Agents can register on the CTEEP website to have access to the Transmission Grid Access Manual and the Criteria and Procedures for Connection in CTEEP DITs. In addition, it is possible to monitor the progress of CTEEP’s construction works and projects relevant to clients.