Information about CTEEP is available through different communication channels accessible to all stakeholders. Corporate information can be found on the Company’s website (www.cteep.com.br). Financial information is available in the annual financial statements. Contents about corporate governance, economic and financial performance, operational performance, corporate social responsibility and environmental performance initiatives are described in the Annual and Sustainability Report, also available on the Company’s website. The Company’s concession contract, which describes the parties’ procedures, rights and duties, can be found on the ANEEL (Brazilian Electric Energy Agency) website (www.aneel.gov.br).
Linha Ética [Ethical Line] – This communication channel answers questions and receives complaints related to the Company’s Code of Ethics. Information is secret and monitored by CTEEP’s CEO’s Office. (GRI SO4)
Disque CTEEP [Dial CTEEP] – The hotline 0800 11 87 13 is the communication channel to report transmission line disconnections caused by vegetation burning.
Ombudsman’s Office – This is CTEEP’s channel that deals with issues that the other communication channels were not able to settle properly. The Ombudsman’s Office can be accessed through the Company’s website.
Fale Conosco [Talk to Us] – This channel receives requests, suggestions, complaints and questions. It can be accessed on CTEEP’s website (www. cteep.com.br) or by e-mail at [email protected].